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Bitrix24Cloud edition · Gold Partner

Cloud Bitrix24 that grows with your company

Subscription support for your portal: integrator hours for improvements and integrations, answers to staff questions, regular audits and the new tools of every release. A personal manager on WhatsApp, response within three hours. Plans from 40 000 ₸ a month.

Discuss the task Plans
Staff questions and tasks go to a personal manager; an integrator improves cloud Bitrix24: robots, integrations, reports
3hResponse timeto a request in business hours
WAPersonal managerone point of contact for every portal question
3–50Hours a monthof integrator time for improvements and integrations
×2Releases a yearwe switch on the new Bitrix24 tools

Diagnosis

Five signs your portal stopped on the day it went live

Bitrix24 was set up, staff were trained, it went live — and then it was left alone. Six months later the company has changed, but the portal has not. This is what it looks like.

1

Managers are back in Excel and WhatsApp

The pipeline no longer matches how sales are made today, mandatory fields get in the way, and deals are tracked “wherever is easier”. The CRM shows half of the real picture.

2

The new tools were never switched on

Bitrix24 ships releases twice a year: BitrixGPT, the new Messenger, online booking, reports. The company pays for the plan but uses what was set up two years ago.

3

Robots send outdated emails

The automation was built around old prices and former employees. Customers get reminders from a manager who has left, and the director gets notifications nobody reads.

4

Nobody to ask

“How do I build a call report?”, “why are leads from the website not coming in?” — staff google it, ask each other and end up doing it by hand.

5

An integration broke after an update

WhatsApp, telephony or the 1C exchange stopped working, and it came to light through lost enquiries rather than an alert.

Sound familiar?

Support is not “call when it breaks” — it is regular work on the portal with a person who is responsible for it. How it works →

What we do in your plan hours

Six areas of work on the portal

Everything Bitrix24 integrators can do without custom development. If a task needs a developer or a designer, they join in within the same plan hours.

Automation and business processes

Robots and triggers in the CRM, approval workflows, smart processes for enquiries and contracts, document flow and document templates, notifications and reminders.

For example: quote approval by the director — 2 hours of work instead of a chat thread.

Integrations and services

WhatsApp, Telegram, Instagram and other messengers, virtual telephony, 1C exchange, payment systems, website and CRM forms, Kaspi and online store.

For example: connecting official WhatsApp with routing to managers — 3–4 hours.

CRM setup

Pipelines and sales tunnels for your current process, deal, contact and company cards, mandatory fields, access rights and roles, reference lists and sources.

For example: a new pipeline for a new line of business, with fields and rights — 2–3 hours.

Analytics and reports

End-to-end analytics from advertising to payment, sales plan and reports by manager, reports in BI Builder, a director’s dashboard. Data from 1C goes into the same reports.

For example: a call and manager conversion report — 2 hours; deeper dashboards — BI analytics.

Audit and optimisation

A regular review of the portal: unused pipelines and fields, robots that get in the way, rights that are too broad, integrations that duplicate each other. A report with priorities.

Included in the plan: once a year, every six months or quarterly — no hours deducted.

Training and consulting

Answers to staff questions about working in the portal, training for new managers and executives, guides tailored to your process, troubleshooting of technical issues.

For example: an induction session for a new manager, recorded — 1 hour.

How it works

One month of support: from request to report

No ticket systems and no “leave a request on the website”. The portal has a manager, the manager has hours, and the hours have a report.

Diagram of a support month: staff requests, personal manager, estimate in hours, integrator work, report; regularly — audit, releases, integration checks
The diagram scrolls sideways →

1One point of contact

A personal manager on WhatsApp takes questions and tasks from any employee, clarifies them, estimates them in hours and keeps you informed. No need to explain the context to every new specialist.

2Hours under control

Every task is closed with the time spent, and the remaining hours are always visible. At the end of the month you get a report: what was done, what we recommend, and what the hours are best spent on next.

3Regular audit

Depending on the plan — once a year, every six months or quarterly — we review the whole portal and bring a prioritised list of improvements. No hours are deducted for this.

4New releases

After every Bitrix24 release we tell you which new features are useful for you specifically, switch them on and train your staff. We also check the integrations: updates sometimes break what used to work.

Plans

Subscription support for cloud Bitrix24

A monthly fee per portal. Every plan includes a personal manager, response within three hours and a portal audit; they differ in integrator hours and audit frequency.

Start

40 000 ₸a month, excl. VAT

3 hours of integrator time a month

A portal that is looked after

  • response within 3 hours;
  • portal audit once a year;
  • personal manager.
Choose Start
Standard · most popular

150 000 ₸a month, excl. VAT

10 hours of integrator time a month

A portal that grows every month

  • response within 3 hours;
  • portal audit every six months;
  • personal manager.
Choose Standard
Business

450 000 ₸a month, excl. VAT

30 hours of integrator time a month

An in-house integrator without the headcount

  • response within 3 hours;
  • portal audit every quarter;
  • personal manager.
Choose Business
Custom

from 750 000 ₸a month, excl. VAT

from 50 hours a month

A team for your portal

  • everything in Business;
  • team and hours sized to the workload;
  • dedicated team.
Get a quote
What is included
Start
Standard
Business
Custom
Integrator work a month
3 hours
10 hours
30 hours
from 50 hours
Response time to a request
up to 3 h
up to 3 h
up to 3 h
up to 3 h
Portal audit
once a year
every six months
quarterly
quarterly
Personal manager on WhatsApp
✓
✓
✓
✓
New release tools: review and activation
✓
✓
✓
✓
Integration checks after updates
✓
✓
✓
✓
All studio specialists within the hours
✓
✓
✓
✓
Monthly hours report and recommendations
✓
✓
✓
✓
Quarterly portal development plan
—
—
✓
✓
Dedicated team
—
—
—
✓
Start · 40 000 ₸
Integrator work3 hours
Response to a requestup to 3 h
Portal auditonce a year
Manager on WhatsApp✓
Releases and integration checks✓
Hours report✓
Quarterly development plan—
Standard · 150 000 ₸
Integrator work10 hours
Response to a requestup to 3 h
Portal auditevery six months
Manager on WhatsApp✓
Releases and integration checks✓
Hours report✓
Quarterly development plan—
Business · 450 000 ₸
Integrator work30 hours
Response to a requestup to 3 h
Portal auditquarterly
Manager on WhatsApp✓
Releases and integration checks✓
Hours report✓
Quarterly development plan✓
Custom · from 750 000 ₸
Integrator workfrom 50 hours
Response to a requestup to 3 h
Portal auditquarterly
Manager on WhatsApp✓
Releases and integration checks✓
Hours report✓
Quarterly development plan✓
Dedicated team✓

Without a plan: hourly work

Scheduled work, per hour20 000 ₸
Urgent work out of turn, per hour30 000 ₸
Work beyond the plan hours is billed at the same rates✓
All studio specialists work within the hours: Bitrix24 integrators, developers, analysts, designers, SEO, content operators✓

Terms

  1. The plans are for the cloud edition of Bitrix24. The on-premise edition is covered by the administration service.
  2. Plan hours can be spent on any portal work and consulting; hours unused in a month do not roll over.
  3. Response within 3 hours applies in business hours, Monday to Friday.
  4. Work that needs a developer or a designer is estimated in hours beforehand and done within the plan.
  5. Prices exclude VAT. The Bitrix24 licence is paid separately at the vendor’s rate; we renew it ourselves, in advance.

In practice

What the plan hours can deliver

The estimates are typical; we give the exact time before work starts. This makes it easier to see which plan suits you.

3 hoursStart

A tidy CRM in a month

  • 1 ha robot reminding the manager about a stalled deal;
  • 1 ha quote template with fields pulled from the deal;
  • 1 hanswers to staff questions and access rights for a new manager.
10 hoursStandard

A new channel and a new pipeline

  • 4 hofficial WhatsApp in Open Channels with routing to managers;
  • 3 ha pipeline for a new line of business: stages, fields, robots;
  • 2 ha conversion and call report for the director;
  • 1 hteam training, recorded.
30 hoursBusiness

A portal as a system, not just a CRM

  • 12 h1C exchange: counterparties, invoices, payments — via the standard connector;
  • 8 ha contract approval workflow with a smart process;
  • 6 ha director’s dashboard in BI Builder;
  • 4 hdepartment training and answering questions.

How we get started

The first month of support

We take a portal in any state — ours, someone else’s, abandoned. First we look at what is there, then we agree what to do first.

01

Introduction and access 1 day

We assign a manager, get administrator access to the portal, collect the contacts of the staff who will be making requests, and agree how tasks are submitted.

02

Portal audit first week

Pipelines, robots, rights, integrations, unused tools and errors. You get a prioritised report: what is getting in the way right now and what will pay off fastest.

03

A plan for the hours together with you

From the report and your tasks we build the queue for the month: first whatever is losing enquiries and money, then convenience and automation.

04

Business as usual monthly

Requests through the manager, tasks within the plan hours, activation of new release features, integration checks, a report at the end of the month and a plan for the next one.

Experience

Portals we have supported for years

Implementation is just the beginning. Most of our clients stay on support, and the portal changes along with their business.

Tyre companyCRMKaspi

Aikos

A CRM for tyre and wheel sales, integration with Kaspi and the online store, then an AI assistant in Open Channels. The portal grows with the seasons and sales channels.

View case →
InsuranceTelephonyMessengers

Amanat

Pipelines by insurance type, PBX integration, WhatsApp, Telegram and Instagram in a single contact centre, lead analytics for management.

View case →
Logistics1CClient portal

KazInterPlus

Bitrix24 and 1C for a haulier: orders and their tracking in a client portal, fuel costs go to 1C automatically, staff tasks are automated.

View case →

Alpha Safety →Bavaria Vostok (BMW) →All projects →

FAQ

Frequently asked questions

Another integrator implemented our portal. Will you take it on?

Yes — that is half of our support clients. The first week goes on an audit: we look at how the pipelines, robots, rights and integrations are set up and bring a prioritised report. We do not redo anything “our way” for its own sake — we fix what gets in the way of work.

What if the plan hours are not used up?

Unused hours expire at the end of the month — so mid-month the manager reminds you of the balance and suggests what to spend it on: there are usually tasks from the audit. If hours are regularly short or, on the contrary, left over, we change the plan from the next month.

How quickly are tasks completed?

We respond to a request within three hours in business hours: we clarify, estimate and give a deadline. Small tasks — a robot, a field, a report — are usually closed the same or the next day. Urgent work out of turn is available at a higher rate.

Who exactly will do the work?

Bitrix24 integrators are the core team. If a task needs a developer (customisation via REST API, an app), a designer or an analyst, they join in within the same plan hours. You deal with one manager regardless of who does the work.

How does cloud support differ from on-premise administration?

In the cloud the vendor is responsible for servers, updates and backups, and we look after the portal only: settings, integrations, questions. The on-premise edition adds the server, updates, backups and monitoring — that is a separate on-premise administration service.

Can we do without a subscription, as one-off work?

Yes, at hourly rates: 20 000 ₸ per hour of scheduled work and 30 000 ₸ for urgent work. A plan is better value if tasks come up every month, and it includes the audit, the manager and release reviews, which hourly work does not.

Do you renew the Bitrix24 licence?

Yes. We track the Bitrix24 plan expiry date, remind you in advance and issue an invoice with VAT at the vendor’s price so the portal does not stop over a missed payment. We help choose a plan if the number of staff or the tasks have changed.

How do we submit a task?

Message the personal manager on WhatsApp or by email — from any employee you appoint. The manager clarifies the details, estimates in hours and agrees a deadline. No forms or ticket systems, but every task has a number, a status and the hours spent in the report.

Discuss the task

Tell us what in your portal is not working the way you would like

The portal address, how many staff you have and which tasks are piling up. That is enough for us to suggest a plan and start with an audit.

  • We reply within a business day; the portal audit is done in the first week after onboarding.
  • We will show you what the hours report looks like and what we find in audits.
  • A portal built by another integrator is not a problem — we take it in any state.

Have a task list or a brief? Send it to info@oneit.kz (PDF, DOCX, XLSX up to 20 MB) — and mention it in your message.

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