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ONELAB case studies

Bitrix24 and AI implementations that already deliver results

Real projects, taken apart: what the task was, what we built and which figures the business got. We support almost every portal from these case studies after launch, so we know how they work today.

Bitrix24 on-premise and cloudAI agents and callingHoldings and state companiesContact centres1C and e-government

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900+AI robot calls a day at a dairy plant

900+calls a day made by an AI robot instead of operators — Bagration

9companies in one portal with AI assistants — Baiterek

All channelsenquiries from phone, messengers and website in one window — Amanat

5 yearsa BMW dealer’s portal has been running and growing — Bavaria Vostok

Case studies

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Filter the case studies by task or browse them all. Each one covers the starting point, the solution, screenshots and figures from the live system.

An AI robot calls stores and sorts their answers into a Bitrix24 pipeline; orders go to 1C

New case studyOn-premiseAsteriskAI calling1C

Bagration: an AI‑robot calls 400+ stores a day and collects orders in Bitrix24

A dairy plant in East Kazakhstan replaced daily manual calls to retail outlets with on-premise Bitrix24, its own Asterisk PBX and an AI robot. Operators only work with stores that are ready to order.

900+robot calls a day

~85%of calls closed without an operator

90 minfor 430 stores in the morning wave

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The Blife portal on Bitrix24 unites the holding and 8 subsidiaries: single sign-on, career portal, investment CRM, client base, reporting and an AI assistant inside the client’s perimeter

New case studyHolding + 8 subsidiariesOn-premisesAI assistants

Baiterek Holding: 9 companies in one portal with AI

Single sign-on for staff of every group company, a shared career portal, investment CRM with AI pre-scoring, a front-office client base and an AI assistant working with each employee’s permissions, all on the holding’s servers.

9companies in one portal with single sign-on

1career portal for the whole group

0changes to the Bitrix24 core

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Website enquiries and calls go into pipelines by insurance type; conversations are recorded

InsuranceContact centreIntegrations

Amanat: an insurance contact centre in Bitrix24

Enquiries from phone, messengers and the website in one window, routing by line of work, integration with Active Directory and the core system.

All channelsin one window

Minutesuntil an owner is assigned

Own stagesfor every line of work

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Car sales and service run around a shared customer record

Car dealerService and warrantyDocuments

Bavaria Vostok Auto Centre (BMW): sales and service in one portal

New and used car sales, service, warranty and tyre storage in one portal; contracts in Russian and Kazakh are generated from the deal, and customer reminders are automatic.

Sales and servicein one portal

Warrantytracked by robots

RU/KZcontracts from the deal

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Contracts, orders and memos follow an approval route in Bitrix24, the printable form is built from the record

Tyres and serviceDocument flowBranches

Aikos: branch document flow and tyre service in Bitrix24

Contracts, orders, memos and purchases are approved along routes from any city, while tyre centre bookings and online store orders arrive in the same CRM.

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An equipment deal gets its margin calculated in tenge, follows prepayment and installation rules and creates a purchase order

MiningMulti-currencyService

Alpha Safety: equipment sales, supply and service in Bitrix24

Sales by line of business, margin and taxes in tenge for purchases in foreign currency, offers, contracts and purchase orders from the deal, installation and Service Desk — by the company’s rules.

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FinanceElectronic archiveSearch in PDF

An electronic archive of contract files with search inside PDFs

Documents from five systems of a financial organisation are gathered into one contract record on on-premise Bitrix24, and search finds the right page by the text inside PDFs, all within a closed perimeter.

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Mortgage and rent-to-own contracts, staged debt collection and customer channels in one Bitrix24 window

Housing financeDebt collectionChannels

Kazakhstan Housing Company: a single window for retail customers

Mortgage and rent-to-own contracts, staged debt collection, mediation and every channel — from a call to a legally valid Kazpost letter — in the Bitrix24 customer record.

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Why clients stay

What these projects have in common

On-premise or cloud

We deploy Bitrix24 on your servers or in the cloud, migrate data and connect Active Directory, 1C, telephony and messengers.

AI inside your processes

Calling robots, assistants and agents work with the CRM and the knowledge base. If data must stay inside, we deploy the models in your perimeter.

No changes to the core

All logic lives in our own modules and apps. The portal updates the standard way, and customisations survive updates.

Support after launch

We administer, update and develop portals for years: Bavaria Vostok for five years, Baiterek since 2023.

Bitrix24 implementation →AI agents for business →On-premise support →

Websites, online stores and design

Web projects and branding are in the studio’s main portfolio.

Full portfolio →

Discuss the task

Tell us about your task — we will show a similar case

Tell us what you want to change: sales, customer requests, documents or work with AI. At the first meeting we will show a similar project in action and propose a plan and timeline.

We reply within a business day and meet online or at our office in Almaty or Astana.
We will show a live portal from the most similar case study.
A standard implementation we estimate right away; a complex one after discovery.

Have a specification or a process description? Send it to info@oneit.kz (PDF, DOCX, XLSX up to 20 MB) — and mention it in your message.