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Implementation of CRM system "Bitrix 24"

Car Center Bavaria East

— Official dealer of BMW and MINI in Ust-Kamenogorsk. The car center offers services such as the sale of new cars, warranty maintenance, and the sale of original spare parts and accessories for BMW cars.

What is Bitrix 24 used for

  • A manager needs to have access to all information about a deal from the first customer contact to the end of the warranty period at any time;
  • Simplify the work with contracts and internal documents;
  • The car center performs many tasks related to vehicle support and maintenance, many of which can be automated.
Bitrix 24 for Bavaria East Auto Center

Project tasks

  • Setting up all sales funnels for the auto center (selling new and used cars);
  • Automation of the service center's operations;
  • Introduction of electronic document management;
  • Modification of the corporate portal to fit the specifics of the auto center.
Bitrix 24 for Bavaria East Auto Center

Results of implementation

  • Created sales funnels for various scenarios (sale of new cars, Trade-IN, sale of used cars);
  • Automated the work of the auto service, warranty cases, and tire storage services;
  • Implementation of electronic document flow allows for quickly creating various contracts with all the necessary data;
  • Set up automatic notification of the end of the warranty period;
  • Integration with the car warehouse has been carried out.
Bitrix 24 for Bavaria East Auto Center
Other works

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