On-premise Bitrix24 that runs without your own sysadmin

Yes, on a custom plan. We start with an audit: versions, backups, access and traces of problems, then we fix in the contract what we are responsible for and what your IT team is. If the server is outdated or nobody is there to maintain it, we will suggest moving to us with a check on a test address.

Because we are responsible for its condition. When two administrators change settings on a server, finding the cause of a failure becomes impossible. You always have access to the portal, to the database through the interface and to all your data; we hand over backup exports on request. If you need full access, that is a custom plan on your own server.

An engineer picks up the incident no later than three hours after the request during business hours. Monitoring, meanwhile, runs around the clock: we learn about an unavailable portal, a full disk or an expiring certificate automatically and often fix the problem before staff notice it.

We install platform updates as they are released, in an agreed maintenance window, usually at night or at weekends. Before an update we take a backup; afterwards we check the portal and integrations against a checklist. In the Standard and Business plans, integration checks after updates are part of the service.

In ONEHOST S3 storage in Kazakhstan, with versioning: a deleted or corrupted file can be brought back for any date within the retention period. Restoring a server from a backup takes from one to several hours depending on the size of the database and files; we regularly verify backups by restoring them.

Anything related to the portal: configuring pipelines and robots, access rights, staff consultations, small customisations, answering Bitrix24 questions. Hours do not carry over to the next month; work beyond the limit is billed at the hourly rate.

We do. A discounted renewal for the next 12 months costs 30 % of the edition price, but only within a window: no earlier than 90 days before expiry and no later than 15 days after. From day 16, renewal is only possible at full price, so we remind you of the deadline in advance, issue an invoice and update the key on the portal once it is paid.

In the cloud the vendor is responsible for the server, and we support only the portal. On-premise adds the server, updates, backups, monitoring and security — that is what administration is. For the cloud there is a separate service: Bitrix24 cloud edition support.

Yes, that is what we do most often. A single server with backups and monitoring covers the needs of most companies. When portal downtime starts to cost more than a second server, we add web nodes and a database cluster without reinstalling the portal.