Why can't you quote an exact project price right away?
Some tasks can be estimated right away. For example, standard CRM setup, sales funnels or connecting typical communication channels are offered at a fixed price. If you have a detailed specification or documented business processes, the project can also be estimated quite precisely upfront.
But if the task is complex and so far worded as «we want to automate this process», we first need to understand how it works now and what the solution should be. It is like a doctor's appointment: diagnostics first, then the treatment plan. The discovery may show that a small configuration is enough — or that development and several integrations are required. That is why for complex projects we first run a pre-project discovery, prepare the specification and roadmap — and only then fix the full price.
Why is the pre-project discovery paid?
It is dedicated work by an analyst and an architect: we analyze your business processes, capture requirements and design the solution. The result is a specification, architecture and roadmap that give you exact timelines and cost. These documents remain yours whether or not we continue working together.
Do you work remotely only, or can you visit us?
We work remotely with all regions of Kazakhstan, and in Almaty and Astana we can meet in person when needed — for discovery, training or launch.
How long does an implementation take?
It depends on the scope: a typical CRM setup takes weeks, while complex projects with customizations and integrations take longer. Exact timelines are fixed after the task estimate or pre-project discovery and are written into the roadmap.
Can we start with a small task and develop Bitrix24 further later?
Yes, it is a common scenario: we start with the most painful area, show the result, then develop the portal step by step. You see the value sooner and keep the budget under control.
Do you take over Bitrix24 portals configured by another contractor?
Yes. We start with an audit: we review how the portal is configured, what works and what gets in the way. Then we fix the issues, refine the processes and can take the portal on for ongoing support.
Do you only work with large companies?
No. Our projects range from 5 to 5000 users: both small companies and Enterprise-level holdings. The approach is the same: a solution that fits the goals and scale of the business.
What happens after launch?
We train your staff, prepare instructions and move the solution into production. Then, if you wish — ongoing support: helping users, developing processes and adding new integrations.