Orders are processed without losing customers
The term "customer lifecycle" refers to the total revenue from a single consumer during the interaction period with them. A high customer lifecycle rate indicates a well-designed economic strategy. Consumer loyalty increases if they are taken care of, solutions are offered for their concerns, commitments are honored, and if they are accommodated. The new platform is intended to help ensure a high level of service.
Using the new solution, each order passes through the customer relationship management system, where they are processed. Deals and leads are created automatically based on feedback forms, meaning that all requests are stored in one place. The communication history via email, calls, and messages is also saved. For example, if a request comes in through VKontakte, the manager can reply from the order card in Bitrix24.
Change your attitude towards working with orders. The system displays at which stage each deal is located, making it clear which process requires optimization. For example, if customers complain about the delivery speed, check each order stage to see where the delays occur.
More automation, fewer mistakes
A high standard of service involves caring for the customer even after the product is delivered, even at night, and even on weekends. However, it is not necessary to hire new employees for this.
"Bitrix24" supports the setup of bots - algorithms that are activated under certain conditions and perform a specific task. Such an algorithm can generate an invoice, send an email, SMS, and much more.
Robots can and should be managed at all stages of the deal to reduce the number of errors that employees make when working with customers. Setting up email notifications and other notifications does not require knowledge of the site's administrative part - all scenarios and algorithms are already available in the CRM. Entrust the routine to the program and leave the complex and creative tasks to people!
End-to-end analytics as a condition for successful trading
Analytics allows you to track the effectiveness of marketing and employee work. Analytics shows which sources of income are more profitable. The statistics have become even more accurate because information about orders is already collected in one place.
In "Bitrix24" analytics is based on UTM tags. Feedback forms must transmit tags with data on sources. View data on advertising channel performance and make conclusions on where to allocate more funds.
Based on familiar technology
The November solution integrates CRM directly into the site. At the same time, the online store will work on the familiar 1C-Bitrix platform. Changes will not affect the public part and the ordering process. The external part of the site will remain familiar to the user. The task of store owners is to improve the quality of customer service with the help of a new platform.
Is the transition justified?
Investments in information tools quickly pay off. The platform allows you to accumulate a large amount of useful information and reduce the number of staff errors.
The system expands contact points with customers. Chat, telephony, messengers, and email are all collected in one place. This solution is more profitable than a separate third-party CRM. You only need to pay for the cost of the platform or transition.
For owners of 1C-Bitrix licenses, a transition to a new platform is available with benefits: you only need to pay the difference between the products.
Choosing a hosting
The hosting must meet the requirements of the new system. The platform combines two systems in one, so the hosting must be powerful enough. Three indicators should be taken into account:
Speed. All site components on 1C-Bitrix should load quickly.
Power. Hosting should handle a large number of visitors.
Compatibility. Hosting must be compatible with the platform.
We recommend a reliable hosting provider ONEHOST. Read more about tariffs and benefits.
How to switch to the 1C-Bitrix24 system
We will help you improve the quality of customer service and automate your employees' work. To achieve the result, we will transfer your project to a platform that treats the specifics of your company's tasks with care. We will adjust the store's work in the new interface and processes within CRM. We are ready to tell you more about the system and calculate the cost of the transition - contact us by leaving your contact information in the CONTACTS section, or write to us in the chat.