Always staying in touch is one of the main rules of modern business.
Currently, phone calls are one of the main ways to communicate with customers. After all, if your manager does not answer the call, your competitor will, and this will lead to a decrease in sales and loss of profit.
Implementing IP telephony can solve the problem of missed calls and help streamline sales.
What will the implementation of telephony bring to your company?
- Integration with a CRM system - calls will no longer be lost or forgotten.
- Call recording - when employees know that the call is being recorded, they will communicate more professionally and politely with customers.
- Communication history - a customer card is created with each incoming call, and this customer will be transferred to the manager who took the call.
- Routing and call forwarding - all calls can be forwarded to departments, and internal numbering for employee communication is available.
- Call from the CRM system - just one click on the customer's card and that's it!
Why choose IP telephony?
Simply put, IP telephony is a communication system that is provided through an internet connection. In the end, the difference for users is not noticeable, and nowadays, businesses rarely use analog telephony due to the complexity and high cost of its implementation.
The advantages of IP telephony:
- Scalability - no local equipment is required for its connection.
- All IP numbers are multi-channel,
- Mobile - you are not dependent on wires and telephone lines, and only internet connection is required for operation,
- Low tariff costs - no payment for long-distance and international calls, and you can choose a tariff suitable for your business.
- Simplicity and availability of settings,
- Call recording - in case you haven't set up your CRM yet, all calls will be stored on the provider's server.
- In case of no internet, calls are forwarded to the mobile phones of your employees.
Our studio uses the services of Kaztechnosvyaz company. It is the implementation and use of IP telephony that helps us always stay in touch, even now, when all our employees have to work from home or from the forest (yes, we have such cases too #self-isolation).
IP telephony is a useful tool for increasing sales. If you are interested in effective employee work and increasing profit, then contact us, and we will help you with its connection! Learn more here.